GENERAL TERMS AND CONDITIONS
Effective Date: February 20, 2026
Referred to: Latin Escape Travel and Living, LLC (also known as “My Latin Escape”, “we”, “our”, or “the company”)
Address: 2416 S. Wolf Creek Road, Carbondale, Illinois 62902, USA
Email: info@mylatinescape.com
Acceptance of Terms and Conditions
By accessing or using our website, mobile applications, or any service operated by My Latin Escape (collectively, the “Services”), you agree to be bound by these Terms and Conditions and our Privacy Policy.
If you do not agree to these terms, please do not use our Services or website.
We reserve the right to modify or update these Terms and Conditions at any time, and such updates will take effect immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically.
About My Latin Escape
Latin Escape Travel and Living, LLC is a U.S.-legally established and based company that specializes in providing relocation consulting and tours within the Republic of Colombia.
All bookings, payments, and communications are processed under U.S. law through Latin Escape Travel and Living, LLC.
While some activities and logistics occur abroad, your legal relationship and payment obligations are with our U.S. entity.
Eligibility and User Conduct
You must be at least 18 years old to book our Services. Services for any person under age 18 must be booked by the minor’s legal guardian.
You agree to use our website and services only for lawful purposes and in accordance with these Terms and Conditions.
You may not:
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Misuse our platform or interfere with other users’ experiences.
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Use our services for fraudulent or unlawful purposes.
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Use our services for commercial purposes that are not directly related to My Latin Escape.
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Impersonate another person(s) or misrepresent your affiliation with any entity.
We reserve the right to refuse Services, terminate accounts, or cancel bookings if we believe a user violates these Terms.
Bookings, Payments, and Cancellations
All purchases must be completed directly through our official website or via an official payment link.
All prices are stated and processed in U.S. dollars (USD), subject to U.S. commercial law.
Services are activated immediately upon payment confirmation.
Cancellations are governed by the specific Credits and Refunds sections detailed within each Services’ individual terms and conditions.
Pricing, Currency, and Taxes
Prices displayed on our website are subject to change without notice.
All prices are listed in U.S. Dollars (USD), and payments must be made in USD unless otherwise specified.
Any applicable taxes are the responsibility of the customer.
All bookings are processed directly through our official website. No additional charges nor third-party service fees apply.
Changes, Cancellations, and Force Majeure
My Latin Escape reserves the right to cancel or reschedule tours or consulting sessions due to unforeseen circumstances such as natural disasters, travel restrictions, or safety concerns.
In such cases, you may or may not be entitled to a credit or refund, as described in our Credits and/or Refunds section(s) within each service’s Terms and Conditions.
We are not responsible for delays, cancellations, or additional costs caused by force majeure or external factors beyond our control (e.g., weather, airline issues, government actions).
Refunds
My Latin Escape is responsible for any bank charges or transaction fees associated with purchases.
For refunds, the responsibility for bank charges or transaction fees will be determined based on the specific circumstances of the refund and may be the responsibility of either the customer or My Latin Escape. For complete details on refunds and associated fees for a specific service, please refer to the Booking, Payment, and Cancellations section within that service's individual Terms and Conditions.
Consulting Services and Digital Products
For digital or consulting services (including relocation consulting, digital guides, and online sessions):
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Access to the content is strictly for personal use.
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Commercial use, including sharing, reselling, redistribution of the content, or AI training, is prohibited.
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Unless explicitly stated otherwise, all sales of digital products are final. Refunds will not be issued once the product has been delivered or accessed, or the service rendered.
Intellectual Property and Content Use
All content on our website, including text, images, videos, graphics, logos, and trademarks, is owned or licensed by My Latin Escape.
You may not reproduce, distribute, modify, nor use for AI training any material without prior written consent.
You may share links to our website or social media content for personal or non-commercial purposes, provided attribution is given.
Disclaimer and Limitation of Liability
Our Services are provided “as is” and “as available.”
My Latin Escape does due diligence but cannot guarantee the accuracy, safety, or suitability of any location, vendor, or third-party service used during tours or relocation assistance.
To the fullest extent permitted by law:
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We disclaim all warranties, express or implied.
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We are not liable for any indirect, incidental, or consequential damages, including loss of data, profits, or opportunities.
If any issue arises during a tour or service, our liability shall not exceed the total amount paid by the customer for that specific booking or service.
Privacy and Data Protection
Your privacy matters to us.
We collect, process, and store your data according to our Privacy Policy, which explains how we handle personal and non-personal information.
By using our Services, you consent to the collection and processing of your data as outlined in that policy.
Links to Other Websites
Our website may include links to third-party websites not operated by My Latin Escape.
We are not responsible for the content, privacy, or practices of those external sites.
We encourage you to review their privacy and terms policies before engaging with them.
Governing Law and Jurisdiction
Any disputes arising from these Terms and Conditions shall be governed by the laws of the State of Illinois, United States, without regard to conflict of law principles.
You agree that any legal action or proceeding shall be brought exclusively in the county court of Williamson, Illinois.
Modifications to Terms
We may revise these Terms and Conditions periodically to reflect changes in our services, applicable laws, or operational needs.
Updated versions will be posted on our website with a revised effective date.
Continued use of our Services or website after changes are posted constitutes your acceptance of the updated Terms and Conditions.
Contact Information
If you have questions about these Terms and Conditions, please contact us at:
Latin Escape Travel and Living, LLC
2416 S. Wolf Creek Road
Carbondale, Illinois
62902
CONSULTING SERVICES TERMS AND CONDITIONS
Effective Date: February 20, 2026
Referred to: Latin Escape Travel and Living, LLC (also known as “My Latin Escape”, “we”, “our”, or “the company”)
Address: 2416 S. Wolf Creek Road, Carbondale, Illinois 62902, USA
Email: info@mylatinescape.com
Acceptance of Terms and Conditions
By purchasing or participating in any Consulting Service(s) offered by My Latin Escape, the client confirms that they have read, understood, and accepted these Terms and Conditions and our Privacy Policy, and will sign the corresponding Legal Agreement(s) for the acquired service, which together form the complete and binding agreement between you and Latin Escape Travel and Living, LLC.
These Terms cover both virtual consulting and, when provided, in-person assistance in Colombia. In-person services may include airport pickup, transportation to temporary lodging, local transportation, etc.
If you do not agree with these Terms and Conditions, you must not book or participate in any of our Consulting Services.
We reserve the right to modify or update these Terms and Conditions at any time, and such updates will take effect immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically.
Service Overview
My Latin Escape’s Consulting Services are designed to guide, plan, and assist clients who are relocating or considering relocation to Colombia. Each service and package offers a different level of support depending on its duration, scope, and included items.
Services and Scope of Services
1. Consulting by Topic
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Consulting Hours: 5 hours of consulting, valid for a period of three (3) months.
2. The Full Moving to Colombia Package
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Consulting Hours: 30 hours of consulting, valid for a period of 5 months.
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Immigration Consulting: Guidance on immigration requirements, and applying for a Colombian visa.
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Housing Assistance: Assistance finding a residential rental property and finalizing a lease agreement. This service is limited to one unit per consulting package.
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The Good-Fit Guarantee: This guarantee offers a partial refunded amount depending on the stage and the number of consulting hours reached. Please see the Refunds section in these Terms and Conditions.
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Relocation Support:
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Pre-relocation consulting.
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Airport pickup.
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Transportation to temporary lodging.
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Post-relocation consulting.
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Assistance signing up for services
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A bilingual assistant:
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Includes eight (8) days of assistance, with each day consisting of a maximum of eight (8) non-cumulative hours of assistance.
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Local transportation:
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Includes eight (8) days of transportation, with each day consisting of a maximum of eight (8) non-cumulative hours of service.
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Up to but not exceeding 500 KM
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Inter-departmental travel only.
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Toll road costs are not covered.
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3. The Standard Moving to Colombia Package
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Consulting Hours: 30 hours of consulting, valid for a period of five (5) months.
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Immigration Consulting: Guidance on immigration requirements, and applying for a Colombian visa.
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Housing Assistance: Assistance finding a residential rental property and finalizing a lease agreement. This service is limited to one unit per consulting package.
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The Good-Fit Guarantee: This guarantee offers a partial refunded amount depending on the stage and the number of consulting hours reached. Please see the Refunds section in these Terms and Conditions
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Relocation Support:
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Pre-relocation consulting.
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Airport pickup.
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Transportation to temporary lodging.
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Post-relocation consulting.
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Assistance signing up for services
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4. The Lite Moving to Colombia Package
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Consulting Hours: 20 hours of consulting, valid for a period of five (5) months.
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Immigration Consulting: Guidance on immigration requirements, and applying for a Colombian visa.
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Housing Assistance: Assistance finding a residential rental property and finalizing a lease agreement. This service is limited to one unit per consulting package.
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Relocation Support:
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Pre-relocation consulting.
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Airport pickup.
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Transportation to temporary lodging.
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Post-relocation consulting.
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Assistance signing up for services
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Booking, Payment, and Cancellations
All purchases must be completed directly through our official website or via an official payment link.
All prices are stated and processed in U.S. dollars (USD), subject to U.S. commercial law.
The service is activated immediately upon payment confirmation.
Consulting hours are subject to the specific timeframe of the purchased service(s).
Except as otherwise agreed, any unused hours are non-refundable once the service(s) timeframe has expired.
Cancellations or reschedules for consulting meetings must be requested at least 24 hours in advance of a scheduled session.
Starting from the third such occurrence, one hour of consulting time will be debited from the client’s remaining balance for any consulting meeting that is canceled with less than 24 hours' notice.
Bookings for transportation and/or guidance from a bilingual assistant must be made with at least 24 hours' notice.
Booking hours for transportation and/or guidance from a bilingual assistant are non-accumulative.
Booking hours for transportation and/or guidance from a bilingual assistant are between 8:00 A.M. to 8:00 P.M. COT.
Cancellations or reschedules must be made at least 24 hours in advance of a scheduled session.
Reschedules with less than 24 hours’ notice shall not be accommodated for transportation and/or guidance from a bilingual assistant.
Refunds
Refunds are issued and processed within a maximum of 15 business days.
The customer is responsible for processing and banking fees when:
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The refund is initiated by the customer under the Good-Fit Guarantee.
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The client fails or refuses to sign the necessary Legal Agreement(s) within 15 days of purchasing the consulting service(s).
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There is a lack of communication from the client within 15 days of purchasing the consulting service(s).
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The client has a continuous period of 30 days of no communication after signing the initial Legal Agreement(s).
My Latin Escapes is responsible for processing and bank fees when:
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The company initiates the refund under the Good-Fit Guarantee.
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The company cannot fulfill consulting service(s) due to force majeure.
The Good-Fit Guarantee: This guarantee offers a partial refunded amount depending on the stage and the number of consulting hours reached:
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Stage 1 (Up to 5 hours): Clients are eligible for an 85% refund, minus processing and banking fees.
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Stage 2 (Up to 10 hours): Clients are eligible for a 40% refund, minus processing and banking fees.
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Stage 3 (Up to 15 hours): Clients are eligible for a 15% refund, minus processing and banking fees.
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Stage 4 (Over 15 hours or 5 months): Clients are NO LONGER eligible for a refund.
Scope and Nature of the Service
Our Consulting Services are designed to provide personalized information, guidance, and logistical support based on local experience and trusted partners in Colombia.
However, the client understands and agrees that:
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The information provided does not constitute legal, medical, or financial advice.
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Recommendations do not guarantee specific results (such as visa approval, lease completion, or investment outcomes).
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Final decisions and actions remain the sole responsibility of the client
Client Responsibilities
The client agrees to:
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Provide accurate, updated, and truthful information.
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Attend scheduled sessions using the agreed-upon communication platforms—Google Meet, WhatsApp, or phone calls (landline, VoIP, or cellphone).
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Maintain respectful, timely, and professional communication with the consulting team.
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Accept full responsibility for any decisions or actions taken based on the consulting process.
When applicable, clients engaging in on-site activities in Colombia must follow all local safety and logistical recommendations provided by My Latin Escape and affiliated third parties.
In-Person Services in Colombia (if applicable)
For consulting packages that include in-person assistance:
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My Latin Escape will coordinate airport pickup, transportation, guidance, and logistical support according to the agreed itinerary.
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The client acknowledges the potential risks inherent to travel, including weather changes, local traffic, or unforeseen delays beyond the company’s control.
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My Latin Escape will not be held liable for circumstances of force majeure that may cause loss of personal items, personal injuries, or life.
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Clients are strongly encouraged to obtain international travel insurance prior to arrival.
Legal Agreement(s)
Before beginning the service, the client must complete and sign the Consent Form and Service Contract, which:
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Authorizes the collection and processing of personal data.
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Confirms understanding of the scope, limitations, and nature of the service(s).
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Acknowledges awareness of potential logistical or safety risks related to relocation or travel within Colombia.
All Legal Agreements are an integral and binding part of these Terms and Conditions.
Confidentiality and Data Protection
All client information shared for consulting services is handled in accordance with our Privacy Policy. Except as outlined in the Privacy Policy, personal data will not be shared with third parties without the client's written consent.
Intellectual Property
Latin Escape Travel and Living, LLC retains exclusive ownership rights to the materials, documents, digital content, and custom advice provided as part of our Consulting Services. Any commercial reproduction, redistribution, or reuse of these materials or knowledge is strictly forbidden without prior written permission.
Limitation of Liability
To the fullest extent permitted by law:
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My Latin Escape shall not be liable for indirect losses, consequential damages, or claims arising from the use or interpretation of the consulting information.
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The company’s total liability, if any, shall not exceed the total amount paid by the client for the purchased service.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the State of Illinois, USA. You agree that any legal action(s) or proceeding related to the corresponding Legal Agreement(s) or these Terms and Conditions shall be filed exclusively in the county court of Williamson, Illinois.
Contact Information
If you have questions about these Terms and Conditions, please contact us at:
Latin Escape Travel and Living, LLC
2416 S. Wolf Creek Road
Carbondale, Illinois
62902
PRIVACY POLICY
Latin Escape Travel and Living, LLC (also known as “My Latin Escape”, “we”, “our”, or “the company”), is committed to making your experience online satisfying and safe. Your privacy on the Internet is important to us.
We provide this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of information, including personally identifiable information, that we receive from users of our websites, mylatinescape.com (collectively, the “Sites”), through our applications mobile devices (“Mobile Apps”), and through various offline information collection methods including without limitation the completion of lead forms sourced by third-party data aggregators. This Privacy Policy applies only to information that you provide to us through the Sites, or any of our offline information collection methods.
As used in this policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying,deleting, using, combining, disclosing and transferring information within our organization within the United States or internationally.
Information Collection and Use
Personally Identifiable Information. When you use the Sites, we may ask you to provide us with Personally Identifiable Information. As used in this Privacy Policy, “Personally Identifiable Information” means any information that can be used to contact or identify you such as your name, home address, email address, and telephone number. We collect Personally Identifiable Information for a variety of reasons. My Latin Escape also collects information that users provide through optional, voluntary submissions. These voluntary submissions include making an online request that My Latin Escape send you additional information about its programs, via email or regular mail, and submitting an application to My Latin Escape.
We also collect the other information that you provide as part of use of the Sites (e.g., without limitation, zip code (on its own), city and state, age and individual preferences)
(“Non-Identifying Information”).
We use your Personally Identifiable Information (in some cases, in conjunction with your
Non-Identifying Information) mainly to administer and provide the Sites and to administer your inquiries.
Certain Non-Identifying Information, which would be considered a part of your Personally Identifiable Information if it were combined with other identifiers such as your zip code and street address in a way that enables you to be identified, is considered to be Non-Identifying
Information when it is taken alone or combined only with other non-identifying information. We may combine your Personally Identifiable Information with Non-Identifying Information and aggregate it with information collected from other users of the Sites and Mobile Apps to attempt to provide you with a better experience, to improve the quality and value of the Sites and Mobile
Apps, and to analyze and understand how our Sites and Mobile Apps are used.
Usage Tracking Information
My Latin Escape collects aggregated information regarding user traffic patterns mainly by tallying page views throughout the Sites ("Usage Tracking Information"). My Latin Escape does break down overall Usage Tracking Information according to a user’s domain name, browser type, IP address and MIME type by reading this information from the browser string (information contained in every user’s browser). Usage Tracking Information may also include the pages you were visiting before you came to our Sites, the time spent on those pages, search terms that you enter into our Search function, access times and dates, and other statistics. Nevertheless, we do not correlate Usage Tracking Information with data about individual users. We use Usage Tracking Information to determine which areas of our Sites that users visit based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build better Sites for you.
Cookies
We may place a text file called a “cookie” in the browser files of your computer. The cookie itself contains no Personally Identifiable Information although it will enable us to relate your use of the Sites to information that you have specifically and knowingly provided. But the only information a cookie can convey to us is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites. My Latin Escape uses cookies to track user traffic patterns (as described above).
You can refuse cookies by turning them off in your browser. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use the Sites. Nevertheless, there may be certain portions of the Sites that can only be used if cookies are turned on. For example, cookies are necessary for a user to access portions of the Sites that require a valid user account.
Phishing
Identity theft and the practice currently known as “phishing” are of great concern to My Latin Escape. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your login information, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.
My Latin Escape Limits Information Shared with Third Parties
My Latin Escape does not share Personally Identifiable Information with third-party ad servers or ad networks to serve third-party advertisements on the Sites.
Aggregate Information and Non-Identifying Information. We may share aggregated information that includes your Personally Identifiable Information, Non-Identifying Information and Usage Tracking Information with third parties for industry analysis and demographic profiling and to deliver targeted advertising about other products and services.
Service Providers. We may engage certain trusted third party companies and individuals to facilitate the Sites on our behalf, to perform Sites-related services (e.g., without limitation, hosting and maintenance services, customer relationship services, web analytics, payment processing and database storage and management services).
Compliance with Laws and Law Enforcement. My Latin Escape cooperates with government and law enforcement officials and private parties to enforce and to comply with applicable law or valid legal process. My Latin Escape may disclose information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of My Latin Escape or a third party, to protect the safety of the public or any person or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.
Business Transfers. My Latin Escape may sell, transfer or otherwise share some or all of its assets, including your Personally Identifiable Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
Changes to Privacy Policy
If we decide to make any material changes to our Privacy Policy, we will notify you by posting the new Privacy Policy on the Sites. You are advised to consult this policy regularly for any changes.
Updating Your Privacy Preferences and Information
To update or correct your information and privacy preferences (such as whether you wish to receive promotional communications), you may write My Latin Escape at:
Latin Escape Travel and Living, LLC
2416 S. Wolf Creek Road
Carbondale, Illinois 62902
info@mylatinescape.com
Security
Unless otherwise stated, we do not take measures to protect non-sensitive Personally Identifiable Information. My Latin Escape is very concerned with safeguarding your information. The security of your Personally Identifiable Information is important to us. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. When you enter sensitive information (such as credit card number or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). In some cases, we also encrypt sensitive information where it is stored on our systems.
International Transfer
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as where you live. If you are located outside the United States and choose to provide information to us, we may transfer your Personally Identifiable Information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Links to Other Sites
The Sites may include links to other websites maintained or controlled by third parties unrelated to My Latin Escape. If you click on such a link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personally Identifiable Information from you. Other websites follow different rules regarding the use or disclosure of Personally Identifiable Information. We advise you to review the individual privacy policies of each external site that you use.
Our Policy Toward Children
The Sites may collect information on children ONLY for the purposes of rendering services at the request of a guardian. Otherwise, we do not knowingly collect Personally Identifiable Information from children. If a parent or guardian becomes aware that his or her child has been incidentally provided to us with Personally Identifiable Information without their consent, he or she should contact us at info@mylatinescape.com. If we become aware that a child under the age of 13 has provided us with Personally Identifiable Information without verifiable parental consent, we will delete such information from our files.
Effective Date
The effective date of this Privacy Policy is February 20, 2026.
RELOCATION TOURS TERMS AND CONDITIONS
Effective Date: February 20, 2026
Referred to: Latin Escape Travel and Living, LLC (also known as “My Latin Escape”, “we”, “our”, or “the company”)
Address: 2416 S. Wolf Creek Road, Carbondale, Illinois 62902, USA
Email: info@mylatinescape.com
Acceptance of Terms
By booking or participating in any My Latin Escape Colombian Relocation Tours℠, the client confirms that they have read, understood, and accepted these Terms and Conditions and our Privacy Policy, and will sign the corresponding Legal Agreement(s) for the acquired service, which together form the complete and binding agreement between you and Latin Escape Travel and Living, LLC.
If you do not agree with these terms, you must not book or participate in any of our tours.
We reserve the right to modify or update these Terms and Conditions at any time, and such updates will take effect immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically.
Service Description
The Colombian Relocation Tours℠ are immersive, educational travel programs designed to help participants explore different Colombian regions, experience the local lifestyle, and evaluate relocation possibilities before moving to Colombia.
Our tours combine tourism, cultural immersion, and practical orientation. Participants gain firsthand insights into living costs, healthcare, safety, infrastructure, and community dynamics in the selected area of the tour.
Latin Escape acts solely as a tour operator and logistics coordinator, arranging accommodation, transportation, bilingual guides or assistants, and access to trusted professionals. During our tours, we do not offer immigration, legal, or financial services directly but may facilitate introductions to third-party specialists.
Tour Packages
All Colombian Relocation Tours are available in group and private formats, depending on destination and season.
We currently offer the following tours and subsequent destinations in Colombia:
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The Friendly Highlands Relocation Tour℠ — The capital of Caldas, Manizales, and its surrounding area.
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The Coffee Land Relocation Tour℠ — The capitals of Risaralda and Quindío, Pereira and Armenia, and their surrounding area.
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The Warm Valley Relocation Tour℠ — The capital of Valle del Cauca, Cali, and its surrounding area.
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The Quaint White City Relocation Tour℠ — The capital of Cauca, Popayán, and its surrounding area.
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The Andes Mountains Relocation Tour℠ — The capital of Nariño, Pasto, and its surrounding area.
Each tour is all-inclusive, featuring lodging, transportation, meals, bilingual support, and scheduled activities.
Detailed information such as itineraries, duration, and included items are available on the Relocation Tour Section of our website.
Booking, Payments, and Cancellations
All purchases must be completed directly through our official website or via an official payment link.
All prices are stated and processed in U.S. dollars (USD), subject to U.S. commercial law.
Cancellations are subject to the Credits and Refunds sections published in these Terms and Conditions.
No refunds or credits apply for voluntary withdrawal or missed activities during the tour.
Minor itinerary modifications during tours may occur due to weather, logistical, or force majeure conditions without compensation entitlement.
Credits
When the minimum number of participants is not reached for a group tour, the tour will be converted to a private tour at no additional cost. Alternatively, customers may opt for a full refund as outlined in our Refunds section.
For cancellations under 90 days, we may grant a credit for a future tour as detailed in our Refunds section. By accepting such a credit, the customer waives any right to a refund.
Refunds
Refunds are issued and processed within a maximum of 15 business days.
The refund amount for a cancelled tour is determined by the date the cancellation is received relative to the tour start date:
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90 Days or More Before Tour Start Date (Approximately 3 Months or More): A full refund is provided, minus processing and bank fees, or a credit can be issued.
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89 to 31 Days Before Start Date: (Approximately 1 to 3 Months): A refund is provided, minus 20% of the total tour cost, as well as processing and bank fees, or a credit can be issued.
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30 Days or Less Before Start Date: No refund is available for cancellations made within this period. We may issue a credit for a future tour on a case-by-case basis.
The customer is responsible for processing and bank fees when:
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The refund is initiated by the customer.
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The client fails or refuses to sign the necessary legal agreement(s) within 15 days of purchasing any Colombian Relocation Tour.
My Latin Escapes is responsible for processing and bank fees when:
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The company cannot fulfill a Colombian Relocation Tour due to force majeure in the designated tour zone.
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The company does not reach the minimum quota for a given group relocation tour.
Participant Eligibility and Responsibilities
Participation in a Colombian Relocation Tour requires completion of a due diligence process, including a travel suitability assessment.
Participants in group tours must be able to walk independently. This includes:
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Walking a block on uneven surfaces
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Walking up and down one flight of stairs
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Completing these activities, unassisted, several times daily, seven days in a row
Canes and other walking aids are permitted if a customer can use them independently, but walkers, wheelchairs, and mobility scooters cannot be accommodated on group tours.
Participants must adhere to the following rules:
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Refrain from separating from the group without prior authorization.
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Respect local communities, customs, and environmental regulations.
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Notify the company of any medical or mobility condition in advance.
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Assume responsibility for personal actions outside the planned itinerary.
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Cover personal expenses not included in the program (e.g., private taxis, upgrades, snakes, etc.).
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Abstain from purchasing or participating in sex services.
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Abstain from purchasing or consuming illicit substances.
My Latin Escape reserves the right to remove participants, without providing a refund, if their conduct violates the above-mentioned rules, endangers safety, disrupts group cohesion, or prevents adherence to the planned tour itinerary.
Risks and Limitations
Participants acknowledge that these tours may involve travel through diverse terrains and conditions. Risks may include but are not limited to:
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Weather changes, traffic delays, or road closures
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Natural events, theft, or loss of personal belongings
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Differences in infrastructure or public services
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Discomfort due to altitude, climate, or travel fatigue
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Limited availability of certain services in rural areas
Participants are strongly advised to purchase international travel insurance covering medical emergencies, cancellations, and lost items.
Limitation of Liability
Latin Escape Travel and Living, LLC and its employees:
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Are not responsible for losses, delays, accidents, or damages caused by third parties or force majeure.
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Do not guarantee specific weather, legal, or relocation outcomes.
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Are not liable for decisions made by participants based on tour information.
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Shall not be held responsible for unsupervised activities or external arrangements.
The total liability of My Latin Escape shall not exceed the amount paid by the participant for the tour.
Educational and Advisory Nature
These tours are designed for informational purposes only. They do not constitute immigration, investment, or legal advice.
It is the responsibility of the participants to confirm all legal, personal, and other necessary prerequisites prior to committing to any relocation or investment decisions.
Consent Form and Media Release
Participation in a Colombian Relocation Tour requires signing the Relocation Tours Consent Form, which details participant responsibilities and risk acknowledgment.
Unless otherwise requested in writing, My Latin Escape may use photographs or videos taken during the tour for promotional purposes.
Intellectual Property and Media
All itineraries, materials, images, and presentations provided during the tours are the intellectual property of My Latin Escape. They may not be copied, distributed, reused, nor used for AI training without prior written authorization.
Privacy and Data Protection
All participant information is collected, stored, and processed in compliance with our Privacy Policy found in this page of the website.
Unless otherwise stated in our Privacy Policy, data is used exclusively for booking management, communication, and legal compliance purposes.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the State of Illinois, USA. You agree that any legal action(s) or proceeding related to the corresponding Legal Agreement(s) or these Terms and Conditions shall be filed exclusively in the county court of Williamson, Illinois.
Contact Information
If you have questions about these Terms and Conditions, please contact us at:
Latin Escape Travel and Living, LLC
2416 S. Wolf Creek Road
Carbondale, Illinois
62902
